A Nigerian woman by the name of Chiamaka Agim has disclosed the response that she received from Zenith Bank in response to her complaint that more than N4 million mysteriously vanished from her Zenith Bank account.

The bank advised her that she ought to be grateful for the fact that she is still alive.
On Tuesday, she uploaded a video to Twitter in which she begged the bank to give her back the money she had lost.
Agim told FIJ that she was unwinding in her apartment on the evening of January 9, 2023, when she received three notifications for debits that amounted up to a total of N4.039 million. Agim was speaking to FIJ about the incident.
The woman who lives in Lagos further stated that she opened the bank account that was subsequently cleaned out of all of her savings when she was employed with Zenith Bank.
"Around 8.25 in the morning, when I saw the first alert, I was under the impression that it was a message from WhatsApp. "When I checked it, I couldn't believe it when I saw that it was a notification for N3.715 million," she added.
I was perplexed because I had not given permission for any transaction, so I opened the mobile banking application for my bank to see what was going on. At that time, I received a second debit notice for the amount of N222,000, and then I received a third warning for the amount of N100,000.
Agim claimed to the FIJ that the authorities at Zenith Bank did not take her complaint seriously when she reported the incident on Tuesday at two branches of the bank located in the Yaba area of the state. Agim told the FIJ that she reported the incident at two branches of the bank.
She stated that she was given the instruction to compose a letter of complaint, which she completed and then handed in at each branch of Zenith Bank.
"In the beginning, I went to the Herbert Macaulay branch of the bank, and I explained to the customer service person that I needed to have a conversation with the bank's management. "At that moment, a woman emerged from her office and instructed me to accompany her back to the office," the witness related to the FIJ.
"I am not sure if she is the manager of the branch, but I am positive that she is in a position of authority. She advised me that I ought to give thanks to God that I am still alive because as long as there is life, there is hope.
The former employee of Zenith Bank proceeded to a another bank in Alagomeji, Yaba, because the reaction she received from the first branch did not meet her expectations.
Despite the fact that she claimed the manager at the second branch was initially careless in his answer, Agim mentioned that she still got the necessary attention in comparison to the first location that she visited.
"After I had finished writing a letter in accordance with the manager's instructions, he informed me that they were going to investigate it. She shared this information with the FIJ and added that "he also said he would see what they could accomplish before Friday."
Zenith Bank responded to FIJ's request for comments by stating that the referred complaint was being reviewed and that feedback was being conveyed to the consumer.
See the video down below:

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